Delivery Information

We try to be as eco friendly as possible by minimising packaging waste. We do this by re-using good quality cardboard boxes (where possible) and shock proofing materials. However, the default position is that new cardboard boxes are used, unless otherwise.

Our shipping rates are based on an economical weight-based calculation system where you are charged the amount for which your order is weighed at.

Rates for UK ONLY:

Light Weight	0g–1999g	£4.95
Middle Weight	2000g +	£7.00
Free Shipping	n/a	min spend £35

 

We aim to dispatch your order within 5 days of receiving it. 

Orders are generally dispatched almost immediately. Sometimes, a delay occurs when items are out of stock and are due to be made. You would usually receive a call, if items from your order are out of stock, to be offered an alternative. 

We have in-house delivery drivers, that generally cover the London area and reputable couriers are used for orders outside our catchment area.

You will receive your order within 1-3 days after it has been dispatched. Delays occurred after dispatch is the fault of the courier not us. We kindly ask that you remain patient in the process.

If you are outside the UK please email us at chefshefs@mail.com and we will get back to you with delivery charges, if it can be arranged.

Further Information:

You will have to bare the cost of a re-delivery, if shipping details were incorrectly typed in at checkout or no one was at home/present to receive the delivery from the courier.